Returns

To return an order or report a problem, use our contact page and include your order number and the product concerned. Use the correct return address; the sender address on the parcel may not be the return address. Contacting us first does not restrict your statutory rights.

Where EU consumer law applies, online purchases generally have a 14-day withdrawal period from receipt, without giving a reason. After notifying the seller, you have another 14 days to return the goods. Statutory exceptions can apply, including custom-made goods and certain sealed hygiene products once unsealed.

You may inspect goods as you would in a shop. Handling beyond what is necessary to assess them can result in a deduction for diminished value. You pay direct return costs only if informed before purchase; otherwise the seller pays them.

For a valid withdrawal, the purchase price and standard outbound delivery cost are refunded within 14 days of notification. A refund may be withheld until the goods or evidence of return are received. Applicable rules on original delivery charges apply to partial returns.

For damaged, incorrect or misdescribed goods, contact us, with photographs if helpful. Your statutory rights to repair, replacement, a price reduction or refund remain applicable. The seller covers return costs for faulty goods.